This Cancellation Policy outlines the terms and conditions for canceling or modifying your safari booking with Royal Holidays Safari. We strongly recommend purchasing comprehensive travel insurance.
1. Standard Cancellation Fees
Cancellation Timeline
Cancellation fees are calculated from the date we receive written notice:
| Days Before Departure |
Cancellation Fee |
| 60+ days |
10% of total booking |
| 31-60 days |
25% of total booking |
| 15-30 days |
50% of total booking |
| 8-14 days |
75% of total booking |
| Less than 8 days |
100% of total booking |
How to Cancel
- Submit cancellation request via email to info@royalholidayssafari.com
- Include your booking reference number
- Cancellation effective from date of receipt
- Confirmation will be sent within 24 hours
2. Gorilla Permit Cancellation
Special Conditions
Gorilla trekking permits have stricter cancellation policies due to their limited availability:
- Rwanda Permits: 100% non-refundable within 30 days
- Uganda Permits: 100% non-refundable within 30 days
- 60+ days notice: 25% administration fee
- 31-60 days notice: 50% cancellation fee
Transfer Options
- Permits can be transferred to another traveler (subject to approval)
- Name changes: $50 processing fee + park authority fees
- Date changes subject to availability
3. Refund Process
Timeline
- Refunds processed within 14 business days
- Original payment method will be used
- Bank processing times may vary
- Refund confirmation sent via email
Refund Calculation
- Based on total booking amount
- Less applicable cancellation fees
- Less non-refundable items (permits, special bookings)
- Transaction fees are non-refundable
4. Force Majeure & Special Circumstances
Natural Disasters & Emergencies
- Natural disasters
- Political unrest
- Pandemic-related restrictions
- Government travel bans
Our Response
- Alternative dates offered at no extra charge
- Tour credit valid for 24 months
- Partial refund less third-party costs
- Travel insurance claims supported
Medical Emergencies
Medical emergencies may be eligible for special consideration:
- Medical certificate required
- Must be submitted within 7 days of cancellation
- Subject to management approval
- Travel insurance coverage recommended
5. Travel Insurance
Why Travel Insurance is Essential
We strongly recommend comprehensive travel insurance that covers:
- Trip cancellation and interruption
- Medical emergencies and evacuation
- Lost luggage and personal belongings
- Travel delays
Insurance Claims
- We provide necessary documentation for claims
- Claims must be filed directly with insurance provider
- Keep all receipts and correspondence
- We can recommend reputable insurance providers
6. No-Show Policy
If you fail to arrive for your tour without prior notification:
- 100% of booking amount is forfeited
- No refund will be issued
- Remaining tour services will be canceled